Q1. What are the advantages of CHICOYO and its items ?
A: a. CHICOYO is one of the Chinese largest professional LED controller manufacturers.
b. CHICOYO has more than 10 years’ research and development experience.
c. CHICOYO is an innovation in LED controller industry, providing 2-5 years warranty service.
d. CHICOYO provides a variety of smart LED lights, which could satisfy different customers’ demands. Also we could meet the requirements of high –quality and high cost –effective.
Q2. What about the lead time?
A:Sample needs 2-5 days, the bulk order needs 2-4 weeks based on different items and qty.
Q3. Can I have a sample order for led controllers? And what is your MOQ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Low MOQ requirement. 1pc for sample checking is available. But prices are different based on different qty.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 2-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Lastly We arrange the production and shipment when ready.
Q6. Is it OK to print my logo on the product?
A: Yes. Please inform of us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer a guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with a new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.